Cookie policy

1. About us

In this cookie policy references to 'we' or 'us' or 'our' or 'Hiscox' are to:

Hiscox Underwriting Group Services Limited, a company registered in England and Wales (company number 04137419) with registered address at 1 Great St Helens, London EC3A 6HX.

When using our websites, this cookie policy should be read alongside, and in addition to, the Website terms and conditions and our privacy policy.

2. What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for a variety of reasons, such as to:

  • estimate our audience size and usage patterns;
  • track your preferences;
  • speed up your searches;
  • recognise you when you return to our website;
  • allow you to use our website in a way that makes your browsing experience more convenient; and
  • improve and update our website.

3. Different types of cookies

A. Functionality cookies

These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region).

Drupal

Drupal is the Content Management System (CMS) that we used to build the website.

Cookie Name

Purpose

Expires

has_js

When a browser renders a page generated by Drupal, a piece of JavaScript is executed which adds a cookie (has_js=1). This allows Drupal to generate different markup depending on whether the user agent is capable of executing JavaScript or not.

When session ends

SESSxxx

This cookie is used for authentication, prevent user to have to re-login during a session.

When session ends

 

Others

Cookie Name

Purpose

Expires

rolenocache

This cookie is used to identify if there is any cache on login (rolenocache = 'no-cache')

When session ends

 

B. Analytical/performance cookies

These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily.

Google Analytic

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.

Cookie Name

Purpose

Expires

_gid, _gali, _ga

These cookies store a random unique number or string of letters and numbers to identify your browser, the times and dates that you interacted with the site recently and the marketing materials or referring pages that led you to the site.

The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser.

 

SessionCam

Our web site may use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from this website is for Hiscox Ltd internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Cookie Name

Purpose

Expires

sc.UserId

This cookie is used to identify an individual unique visitor

1 year

sc.ASP.NET_SESSIONID

This cookie is used to identify the individual user session. This cookie provides the details needed to compile a recording showing multiple pages visited during a visitor’s unique visit to a web site.

When session ends

sc.Status

This cookie is set on the first load of SessionCam. It stores whether SessionCam is to record the session or not.

When session ends

More info on SessionCam: https://help.sessioncam.com/hc/en-gb/articles/200812017-SessionCam-Cookies

4. Manage your cookie preferences

To limit or block the cookies which are set by Hiscox, you can amend your browser’s privacy settings. The Help function within your web browser will explain how this is done.

Visit www.aboutcookies.org to find out how to limit or block cookies on an array of different browsers. There are details on how to delete cookies as well as general information about them. For information on how to do this on your mobile phone you will need to refer to the manufacturer’s guide. Please be aware that if you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work if you choose to limit or block cookies.

5. Changes to this policy

We may update this cookie policy from time to time to ensure that it remains accurate. Please check back regularly so you are fully aware of any changes.

This cookie policy was last updated on: 24th May 2018.

6. Questions

If you have any questions or if you would like to find out more about this cookie policy, please contact us at: dataprotectionofficer@hiscox.com.